Обновленная библиотека лучших практик в области управления ИТ сервисами - ITIL V3. Включает в себя пять новых книг: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, а также дополнительно книгу The Official Introduction to the ITIL Service Lifecycle (на английском языке)If you are implementing ITIL within your organisation and want to purchase the complete set of the five NEW core publications plus The Official Introduction to the ITIL Service Lifecycle, this is the set you need.Included in the set are: * Service Strategy (Download) * Service Design (Download) * Service Transition (Download) * Service Operation (Download) * Continual Service Improvement (Download) * The Official Introduction to the ITIL Service LifecycleITIL s most recent version, Version 3 (V3), represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. V3 allows users to build on the successes of V2 but take IT service management even further.In general, V3 makes the link between ITIL s best practice and business benefits both clearer and stronger. The main development is that V3 takes a lifecycle approach to guidance, as opposed to organising according to IT delivery sectors. To reinforce changes, the library has seen a major visual revamp with inspirational imagery based on natural themes and a new, clean layout.
